PlushyCloud Limited Warranty
For the purposes of this warranty, unless otherwise noted, all references to PlushyCloud include SHRx24 LLC dba PlushyCloud.
Warranty Coverage:
PlushyCloud ("Seller," “We,” “Us”) warrants only to the original recipient or purchaser (“You," “Your”) of the product that the product is free from defects in materials and workmanship under normal use for a period of one year (12 months) from the date of original purchase ("Warranty Period"). This warranty is non-transferable. Original proof of purchase is required.
Your acceptance of the product and use thereof constitutes acceptance of these warranty terms. This warranty is in lieu of all other warranties, express or implied.
Exclusions:
This warranty does not cover:
Damage resulting from misuse, neglect, or accidents.
Damage caused by natural disasters (e.g., floods, fires, earthquakes) or man-made events (e.g., terrorism, riots).
Products that have been altered or modified.
Damage resulting from the use of the product in a manner not conforming to the product instructions.
Wear and tear or aging of the product.
Cosmetic damage.
Consumables and items designed for regular replacement.
Theft or loss.
Remedies:
If the product is found to be defective within the Warranty Period, PlushyCloud, at its discretion, will:
- Repair the product;
- Replace the product with a functionally similar product, either new or reconditioned, or
- Provide a pro-rata refund of the product's value based on the formula below
Pro-Rata Refund Formula:
Refund Amount = (Original Purchase Price) x (Remaining Warranty Months ÷ Total Warranty Months)
Where:
"Original Purchase Price" refers to the price the Buyer paid for the product.
"Remaining Warranty Months" refers to the number of full months remaining in the Warranty Period at the time the claim is made.
"Total Warranty Months" is equal to 12 months (representing the 12-month Warranty Period).
For example, if a claim is made 3 months after the purchase, the pro-rata refund would be calculated as 75% (or 9/12) of the original purchase price.
Making a Warranty Claim:
Timefame for Claim:
You must make a warranty claim within sixty (60) days of noticing a defect or issue with the product.
Send us an email at warranty@PlushyCloud.com with the following information:
A detailed description of the defect.
Photos of the product and associated defects.
Proof of purchase.
After Submitting a Claim:
Once a warranty claim is submitted, You can expect:
An acknowledgment of receipt of the claim within one business day.
A preliminary assessment and response within 10 business days.
If the claim is valid, instructions on the next steps, which may include returning the product or providing videos or additional photos for further inspection, or directly proceeding with the remedies outlined in section 3.
Communication from PlushyCloud throughout the resolution process.
Should a warranty return be required, PlushyCloud will provide You with a hassle-free prepaid shipping label.
Limitation of Liability:
To the maximum extent permitted by applicable law, in no event shall PlushyCloud and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever including, without limitation, damages for loss of use, data, profits, injury, personal injury, legal fees, arising out of any breach of warranty, whether based on contract, tort, negligence, strict liability, or otherwise, even if PlushyCloud or any of its suppliers have been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to You.
Your sole and exclusive remedy for breach of warranty are those outlined in Section 3.
Implied Warranties:
To the extent permitted by law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above.
State Law Rights:
Some states do not allow limitations on the duration of implied warranties, so the above limitation may not apply to You. This warranty gives You specific legal rights, and You may also have other rights which vary from state to state.
No Other Warranties:
No PlushyCloud representative, employee, contractor, or agent, without the approval of executive leadership, is authorized to make any modification, extension, or addition to this warranty.
Governing Law:
This warranty will be governed by and construed under the laws of the United States and the state in the shipping address provided during checkout.
Contact Information:
For warranty-related inquiries, You can reach out to PlushyCloud using the contact information below:
SHRx24 LLC dba PlushyCloud
warranty@PlushyCloud.com